Terms of use

1. The service

OurChildrens, run by OurChildren Ltd, is a communication and record-keeping tool for separated parents and the professionals who support them. We are not a law firm and do not give legal advice. Nothing on the site or in the app is legal, medical or safeguarding advice.

2. Your account

You must be 18 or over. Keep your login private and tell us at once if you think someone else has used it. Each parent needs their own account; accounts cannot be shared.

3. Payments

• Each parent chooses a plan: Essential £4.99, Plus £7.99 or Complete £12.99 a month.
• Adding a solicitor or other professional to a case costs £2.99 a month for that case, paid by whoever adds them.
• Payments are taken monthly by card through Stripe. You can cancel at any time and keep access until the end of the period paid for. We do not refund part months unless required by law.
• If a payment fails or is cancelled, the account or access it covers may be suspended. Your records are kept for 90 days so you can reactivate.
• We will give at least 30 days’ notice of a price change.

4. Acceptable use

Do not use the service to harass, threaten or intimidate anyone, to post unlawful material, or to try to access someone else’s account or case. We may suspend an account that breaks these terms or puts someone at risk.

5. Records

Messages and entries cannot be edited or deleted by users. We aim to keep them accurate and in order, but we do not promise that any court, tribunal or professional will accept or give weight to them.

6. Professionals

Professionals may use access only for the case they were added to, must keep their login private, and remain responsible for their own professional and regulatory duties. Professionals should not use the message thread for privileged advice.

7. Administrator access

Our administrators can access stored content in the limited circumstances described in our privacy notice. Such access is logged.

8. Availability and liability

We try to keep the service available but do not guarantee it will be uninterrupted. To the extent the law allows, we are not liable for indirect loss, or for loss caused by outages, delays in messages or events outside our control. Nothing limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud.

9. Governing law

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, although consumers in Scotland or Northern Ireland may use their local courts.

10. Contact

OurChildren Ltd, company number 17387404. Email hello@ourchildren.uk.

These terms are a working draft and should be reviewed by a qualified adviser before launch.